Client Relationship Officer (CRO)

Full Time
Sunshine Coast
Posted 3 years ago

Administration & Office Support, Client & Sales Administration

BFX Furniture is a dynamic furniture retailer that specialises in the manufacture and sale of education and commercial furniture.

We pride ourselves on excellent customer service and wish to continue this ethos by creating a new position, Client Relationship Officer (CRO), in our Administration Team.

The position is based at our Corporate Head Office in Yandina on the Sunshine Coast.   There is plenty of scope for an experienced CRO to bring their skills to the table and make this position their own.

The role will support our Sales Accountant with a key focus on building and maintaining relationships within our business.  Key requirements are:

  • A good phone manner is essential – having a “smile in your voice” is a prerequisite to the success in this new role
  • Alerting the sales team to opportunities for further sales within key clients
  • Escalating and resolving areas of concern raised by customers
  • Updating CRM and ensuring the sales team are aware of changes within clients
  • Passing leads to the sales team and following up on progress
  • Liaising with internal departments to ensure client needs are fulfilled effectively

Previous experience in this kind of role is essential.   We are looking for a person where nothing is too much trouble who can display an easy-going nature, where delivering a positive outcome is always the objective.

The role is varied and not limited to the phone. Our Sales Accountant supports a large Sales and Marketing team and will utilise your administration/phone skills in the following areas:

  • Collections
  • Payment receipting
  • Filing
  • Sales Invoicing

Whilst it is not a pre-requisite to have experience in these areas, it is anticipated you are quick to pick up new processes. Exposure to CRM software will be an advantage, however advanced skills in managing Outlook is essential.

If this sounds like the perfect role for you, please click the APPLY button to send your resume and cover letter, outlining why you are the best applicant for the position.

Job Features

Job CategoryAdmin/ Office

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