Consumer Complaints

You can use this form to report a general furniture or furnishing product complaint to the AFA that you believe does not meet Australian Standards, Regulatory Requirements or is Unsafe.

To process your enquiry it may be necessary for us to share the information you have provided with other government agencies in Australia.

Read our Privacy Policy for more information.

IMPORTANT: To process your Consumer Complaint, you must first purchase the processing fee HERE.

I would like to submit this form anonymously I would like to submit this form anonymously Yes

Title

First Name

Last Name

Mobile

Address Line 1

Address Line 2

City

Suburb

Postcode

Country

Full Name of the Product

Product Brand / Model

Date Purchased (approx)

Has someone been injured or taken ill as a result of this product?

How did you obtain the product?

Have you contacted the supplier regarding this product/ following this incident?

We will not disclose your details without consent, however, knowing when you contacted your supplier will assist us to follow up your report. It is important to let your supplier know about any serious injuries or illnesses associated with their products. What other actions have you already taken?

Do you give permission for this information to be shared with other government agencies?

Consumer Complaints

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