We are looking for an experienced, organised, innovative, and forward-thinking Showroom Manager to lead, mentor and motivate our well established and high performing team in our Southbank store.

As one of our King Living brand ambassadors, you are personable, positive, dynamic, proactive, and easily engage with your team and customers, building strong relationships to deliver the best customer experience.

In this key role, you will actively lead the team from the front to achieve sales targets, ensure the smooth running of the showroom, our people and stock management.

Your success will come from your ability to build a collaborative team who are passionate about our products, show their flair for design, and through ongoing product training and knowledge, provide a customised solution to suit each customers’ home, family, and lifestyle.

Full-time role (you will need to be available to work a day on the weekend)

The Role:

• Maintain and support the daily operation of the showroom according to King Living standards, following policies and procedures including WHS
• Conduct daily showroom team meetings to provide updates on pricing, packages, product changes, sales targets, and promotions
• Continuously develop the store’s sales operations to optimise turnover, to present the store and our product to the highest standard and to provide outstanding customer service
• Effectively manage the sales team to achieve business goals, whilst facilitating ongoing product and sales training, and building a strong, collaborative culture
• Complete showroom rosters three months in advance (considering employee availability & leave requirements, as well as rostering high performers at peak periods) and communicate to all showroom employees.
• Liaise and help to facilitate the smooth running of changeovers for campaigns working closely with the visual merchandising team
• Establish and build customer relationships, and manage and resolve all customer complaints as required
• Ensure all marketing material is set up in line with Marketing and Brand requirements including window decals and POS Be aware of competitor product offerings and promotions

About You:

To be successful you will be confident with customers, experienced and focused in leading/supporting and managing a team, be driven to achieve, great with training and product knowledge, and be a fantastic salesperson.

• Previous experience in a similar role managing a premium brand
• You are customer obsessed
• Strong mentoring and coaching leadership style to promote, motivate and build a cohesive team culture
• Demonstrated leadership in organising and managing a team, performance management, selling skills, visual merchandising, operational routines, and IT systems
• Ability to understand store budgets, to effectively run an operational store
• High attention to detail and able to problem solve, negotiate and influence to resolve issues, and think on your feet to deliver the best outcome to your team and customers
• Experience working with textiles, furniture design or Interior Design (advantageous)
• A team player who is flexible, and adaptable to assist the greater team when required
• Results-focused with a mindset to continuously improve operations and to keep up to date with the latest trends, driving targets and developing your team to meet set campaigns
• Confident communication skills, both written and verbal, with excellent professional presentation
• Intermediate ability in computer skills, including the Microsoft Office suite.

King Living values innovation and creativity, and our people are at the very core of everything we do. King Living is an ideal place to grow, develop and make the most of opportunities as we continue to grow.

King Living Benefits and Our Offer to You

• Career development and ongoing product training
• Supportive and friendly team environment with a true family feel
• Generous employee, family, and friends ‘product discounts
• Discounted health insurance, retail brands and vouchers
• Paid Parental leave.
• Australian owned company with a growing global footprint
• EAP to support your ongoing health and wellbeing.

King Living is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status.

To be considered for this role you must be an Australian Citizen or Permanent Resident with full working rights to work and live in Australia.